Crisis Management
START THIS COURSE TODAYCourse Overview
Knowledge Checks
Digital Workbook
Certificate
Tutor Support
Course Value $350
Course Description
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MODULE 1 • 7 LESSONS
COURSE OVERVIEW
• Course Guidelines
• Learning Objectives + Exercise 1
• Pre-Assignment
• Burst Water Pipe + Exercise 2
• Call Center + Exercise 3
• Call Center + Exercise 4
• Pre-Course Assessment
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MODULE 2 • 5 LESSONS
WHAT IS CRISIS MANAGEMENT
• What is Crisis Management
• Defining Terms
• What Makes a Crisis
• The Crisis Management Team
• Creating the Team + Exercise 5
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MODULE 3 • 4 LESSONS
TRAINING LEADERS AND STAFF
• Training Leaders and Staff
• Training Essentials
• Three Pronged Approach
• Conducting Training + Exercise 6
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MODULE 4 • 8 LESSONS
CONDUCTING THE CRISIS AUDIT
• Conducting the Crisis Audit
• Why Audit
• Documentation Audit
• 360 Degree Audit
• Online Audit
• Sample Audit Questions + Exercise 7
• Other Audit Considerations
• Using a Risk Matrix
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MODULE 5 • 5 LESSONS
PERFORMING A RISK LEVEL ANALYSIS
• Performing a Risk Level Analysis
• The Four Categories
• Case Study, Scenario One + Exercise 8
• Case Study, Scenario Two + Exercise 9
• Case Study, Scenario Three + Exercise 10
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MODULE 6 • 6 LESSONS
DEVELOPING A RESPONSE PROCESS
• Developing a Response Process
• Pre-Assignment Review + Exercise 11
• Crisis Response Process
• Step Two: Perform Basic Crisis Management Steps
• Step Three: Trigger the Crisis Response Process + Exercise 12
• Remember: Stay Flexible
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MODULE 7 • 3 LESSONS
CONSULTING WITH THE EXPERTS
• Consulting with the Experts
• Considering Your Resources
• Making Connections + Exercise 13
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MODULE 8 • 8 LESSONS
INCIDENT MANAGEMENT TECHNIQUES
• Incident Management Techniques
• Case Study + Exercise 14
• Responding to Incidents
• Incident Related Documentation
• Other Documents
• Investigating Incidents
• Accident Investigation Kit
• Steps to Follow
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MODULE 9• 18 LESSONS
WORKING THROUGH THE ISSUES
• Working through the Issues
• Model Overview
• The Problem Solving Model
• Keeping an Open Mind
• Solving Problems the Right Way
• Phase One
• Definition
• Analysis
• Analysis
• Phase Two
• Brainstorming
• Checkerboard
• Research and Report
• Phase Three
• Solution Planning Worksheet
• Three Types of Decisions
• Advice from an Expert
• Eight Ingredients for Good Decision Making
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MODULE 10 • 4 LESSONS
ESTABLISHING AN EMERGENCY OPERATIONS CENTER
• Establishing an Emergency Operations Center
• EOC Considerations
• Making Connection + Exercise 15
• Who is In Charge?
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MODULE 11 •10 LESSONS
BUILDING BUSINESS CONTINUITY AND RECOVERY
• Building Business Continuity and Recovery
• Creating Continuity
• Making Connections + Exercise 16
• Essential Crisis Plan Elements + Exercise 17
• Essential Crisis Plan Elements + Exercise 18
• Essential Crisis Plan Elements + Exercise 19
• Essential Crisis Plan Elements + Exercise 20
• Essential Crisis Plan Elements + Exercise 21
• Essential Crisis Plan Elements + Exercise 22
• Essential Crisis Plan Elements + Exercise 22
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MODULE 12 • 13 LESSONS
WALLIALLIA
• Walliallia
• Background
• Background Part Two
• Exercise One: Gas Line Explosion at Water Plant
• Exercise One: Gas Line Explosion at Water Plant
• Assignment + Exercise 24
• Assignment + Exercise 25
• Exercise Two: How are you Feeling
• Exercise Two: How are you Feeling. Part Two
• Exercise Two: How are you Feeling. Part Three
• Assignment + Exercise 26
• Exercise Three: The Last Question
• Assignment + Exercise 27
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MODULE 13 • 3 LESSONS
RECOVERING AND MOVING ON
• Recovering and Moving On
• Initial Adjustments
• Working Things Out
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MODULE 14 • 4 LESSONS
A PERSONAL ACTION PLAN
• A Personal Action Plan
• Starting Point + Exercise 28
• Where I Want to Go + Exercise 29
• How I Will Get There + Exercise 30
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MODULE 15 • 4 LESSONS
WRAPPING IT UP
• Summary
• Recommended Reading List
• Post-Course Assessment
• Digital Workbook