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Crisis Management

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Course Overview

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

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  • MODULE 1 • 7 LESSONS

    COURSE OVERVIEW


    • Course Guidelines
    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Burst Water Pipe + Exercise 2
    • Call Center + Exercise 3
    • Call Center + Exercise 4
    • Pre-Course Assessment

  • MODULE 2 • 5 LESSONS

    WHAT IS CRISIS MANAGEMENT


    • What is Crisis Management
    • Defining Terms
    • What Makes a Crisis
    • The Crisis Management Team
    • Creating the Team + Exercise 5

  • MODULE 3 • 4 LESSONS

    TRAINING LEADERS AND STAFF


    • Training Leaders and Staff
    • Training Essentials
    • Three Pronged Approach
    • Conducting Training + Exercise 6

  • MODULE 4 • 8 LESSONS

    CONDUCTING THE CRISIS AUDIT


    • Conducting the Crisis Audit
    • Why Audit
    • Documentation Audit
    • 360 Degree Audit
    • Online Audit
    • Sample Audit Questions + Exercise 7
    • Other Audit Considerations
    • Using a Risk Matrix

  • MODULE 5 • 5 LESSONS

    PERFORMING A RISK LEVEL ANALYSIS


    • Performing a Risk Level Analysis
    • The Four Categories
    • Case Study, Scenario One + Exercise 8
    • Case Study, Scenario Two + Exercise 9
    • Case Study, Scenario Three + Exercise 10

  • MODULE 6 • 6 LESSONS

    DEVELOPING A RESPONSE PROCESS


    • Developing a Response Process
    • Pre-Assignment Review + Exercise 11
    • Crisis Response Process
    • Step Two: Perform Basic Crisis Management Steps
    • Step Three: Trigger the Crisis Response Process + Exercise 12
    • Remember: Stay Flexible

  • MODULE 7 • 3 LESSONS

    CONSULTING WITH THE EXPERTS


    • Consulting with the Experts
    • Considering Your Resources
    • Making Connections + Exercise 13

  • MODULE 8 • 8 LESSONS

    INCIDENT MANAGEMENT TECHNIQUES


    • Incident Management Techniques
    • Case Study + Exercise 14
    • Responding to Incidents
    • Incident Related Documentation
    • Other Documents
    • Investigating Incidents
    • Accident Investigation Kit
    • Steps to Follow

  • MODULE 9• 18 LESSONS

    WORKING THROUGH THE ISSUES


    • Working through the Issues
    • Model Overview
    • The Problem Solving Model
    • Keeping an Open Mind
    • Solving Problems the Right Way
    • Phase One
    • Definition
    • Analysis
    • Analysis
    • Phase Two
    • Brainstorming
    • Checkerboard
    • Research and Report
    • Phase Three
    • Solution Planning Worksheet
    • Three Types of Decisions
    • Advice from an Expert
    • Eight Ingredients for Good Decision Making

  • MODULE 10 • 4 LESSONS

    ESTABLISHING AN EMERGENCY OPERATIONS CENTER


    • Establishing an Emergency Operations Center
    • EOC Considerations
    • Making Connection + Exercise 15
    • Who is In Charge?

  • MODULE 11 •10 LESSONS

    BUILDING BUSINESS CONTINUITY AND RECOVERY


    • Building Business Continuity and Recovery
    • Creating Continuity
    • Making Connections + Exercise 16
    • Essential Crisis Plan Elements + Exercise 17
    • Essential Crisis Plan Elements + Exercise 18
    • Essential Crisis Plan Elements + Exercise 19
    • Essential Crisis Plan Elements + Exercise 20
    • Essential Crisis Plan Elements + Exercise 21
    • Essential Crisis Plan Elements + Exercise 22
    • Essential Crisis Plan Elements + Exercise 22

  • MODULE 12 • 13 LESSONS

    WALLIALLIA


    • Walliallia
    • Background
    • Background Part Two
    • Exercise One: Gas Line Explosion at Water Plant
    • Exercise One: Gas Line Explosion at Water Plant
    • Assignment + Exercise 24
    • Assignment + Exercise 25
    • Exercise Two: How are you Feeling
    • Exercise Two: How are you Feeling. Part Two
    • Exercise Two: How are you Feeling. Part Three
    • Assignment + Exercise 26
    • Exercise Three: The Last Question
    • Assignment + Exercise 27

  • MODULE 13 • 3 LESSONS

    RECOVERING AND MOVING ON


    • Recovering and Moving On
    • Initial Adjustments
    • Working Things Out

  • MODULE 14 • 4 LESSONS

    A PERSONAL ACTION PLAN


    • A Personal Action Plan
    • Starting Point + Exercise 28
    • Where I Want to Go + Exercise 29
    • How I Will Get There + Exercise 30

  • MODULE 15 • 4 LESSONS

    WRAPPING IT UP


    • Summary
    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook