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Design Thinking: An Introduction

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Course Overview

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Course Description

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  • MODULE 1 • 3 LESSONS

    COURSE OVERVIEW


    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Pre-Course Assessment

  • MODULE 2 • 7 LESSONS

    MODULE 2 INTRODUCTION TO DESIGN THINKING


    • Introduction to Design Thinking
    • Benefits of Design Thinking, Part One
    • Benefits of Design Thinking, Part Two
    • Benefits of Design Thinking, Part Three
    • Design Thinking Phases
    • Real-world Design Thinking Examples + Exercise 2
    • Work-based Thinking + Exercise 3

  • MODULE 3 • 7 LESSONS

    EMPATHISE


    • Empathise
    • What is Empathy
    • Traits of Empathetic People + Exercise 4
    • Empathy Mapping
    • Types of Questions
    • Empathy Map Example
    • Creating an Empathy Map + Exercise 5

  • MODULE 4 • 8 LESSONS

    DEFINE


    • Define
    • Developing a Point of View
    • Developing a Persona, Part One
    • Developing a Persona, Part Two
    • Developing a Persona, Part Three
    • Defining Your Users, Part One + Exercise 6
    • Defining Your Questions
    • Work-based Design Thinking “HMW” + Exercise 7

  • MODULE 5 • 20 LESSONS

    IDEAS AND POTENTIAL SOLUTIONS


    • Ideation Part 1 — Ideas and Potential Solutions
    • Methods for Ideation: Brainstorming
    • Limitations of Brainstorming
    • Methods for Ideation: Brain Writing
    • Using Your “How Might We” Questions + Exercise 8
    • More Methods
    • Tips
    • De Bono’s Thinking Hats, Part One
    • De Bono’s Thinking Hats, Part Two
    • De Bono’s Thinking Hats, Part Three
    • Value of the Six Thinking Hats
    • Using the Six Hats Method + Exercise 9
    • Making Connections + Exercise 10
    • Selecting the Best Idea
    • Solution 1: Pluses, Potentials, Concerns, Part One
    • Solution 1: Pluses, Potentials, Concerns, Part Two + Exercise 11
    • Solution 2: NAF Technique + Exercise 12
    • Solution 3: Visualisation + Exercise 13
    • Solution 4: Questions + Exercise 14
    • Making Connections + Exercise 15

  • MODULE 6 • 4 LESSONS

    JOURNEY MAPPING


    • Ideation Part 2 — Journey Mapping
    • Developing a Journey Map
    • Buying an Online App Journey Map
    • Journey Mapping + Exercise 16

  • MODULE 7 • 8 LESSONS

    PROTOTYPING AND TESTING


    • Prototyping and Testing
    • Prototyping and Testing
    • Prototyping
    • Prototype Brainstorming + Exercise 17
    • Testing
    • User Testing Methods
    • Testing Prototypes + Exercise 18

  • MODULE 8 • 5 LESSONS

    PERSONAL ACTION PLAN


    • Personal Action Plan
    • Starting Point + Exercise 19
    • Where I Want to Go + Exercise 20
    • How I Will Get There + Exercise 21
    • Course Summary

  • MODULE 9 • 3 LESSONS

    WRAPPING IT UP


    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook Submission