3 How the contract is formed with SMART MAJORITY
3.1 After placing an order, the Customer will receive an e-mail from SMART MAJORITY acknowledging that SMART MAJORITY has received the order. Please note that this does not mean that the order has been accepted. The order constitutes an offer to SMART MAJORITY to buy a Online Learning. All orders are subject to acceptance by SMART MAJORITY, and SMART MAJORITY will confirm such acceptance to the Customer by sending the Customer an e-mail that confirms acceptance (the Confirmation). The contract between SMART MAJORITY and the Customer will only be formed when SMART MAJORITY send the Confirmation.
3.2 The contract between SMART MAJORITY and the Customer will relate only to the Online Learning for which SMART MAJORITY have confirmed acceptance in the Confirmation. SMART MAJORITY will not be obliged to supply any other Online Learning which may have been part of the Customer's order until all of the assignments within the first unit have been successfully completed by the Customer.
4 Right of Cancellation
4.1 Subject to Condition 4.3, the Customer shall have the right to cancel this Agreement within fourteen (14) Business Days from the day after purchasing by the Customer of the Course. In this case the Customer will receive a full refund of the price paid in accordance with the SMART MAJORITY refunds policy set out in Condition 8.
4.2 Cancellation must be made in writing, including letter, fax or e-mail - but not by telephone.
5 Payment
5.1 In consideration for the provision of the Online Learning the Customer shall pay to SMART MAJORITY the Fees, details of which are set out in the Confirmation.
5.2 Time for payment of the Fees shall be of the essence of this Agreement.
5.3 Except where the Customer intends to or has entered into a Credit Agreement, the Customer shall submit payment of the Fees together with the Enrolment Form by the method indicated by the Customer on the Enrolment Form. The Materials will be sent out to the Customer only on receipt of the Fees.
5.4 If the Customer fails to comply with any terms of this Agreement, SMART MAJORITY shall be entitled to recover from the Customer the reasonable costs, expenses and losses incurred by SMART MAJORITY as a result of locating the Customer, communicating with the Customer and collecting any unpaid sums. Such sums shall be payable to SMART MAJORITY on demand. In the event of legal action for breach of the payment obligations, the Customer will be responsible for all costs and expenses allowable by the court if an award is made in favour of SMART MAJORITY.
6 SMART MAJORITY Refunds Policy
6.1 When the Customer returns an Online Learning to SMART MAJORITY because the Customer has cancelled this Agreement with SMART MAJORITY within the seven-day cooling-off period (see condition 4.1), SMART MAJORITY will process the refund due to the Customer as soon as possible and, in any case, within thirty (30) days of the day the Customer has given notice of cancellation. In this case, SMART MAJORITY will refund the payment made by the Customer in full. A refund only applies if the customer has not accessed the learning material.
6.2 SMART MAJORITY will usually refund any money received from the Customer using the same method originally used by the Customer to pay for the purchase.
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