SMART Majority

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Coaching and Mentoring

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My learning experience with smart majority has been most beneficial, in that, the courses were designed, as such, to benefit the student, in the best manner - which includes, great course material and rather fun exercises. Brian M.
This was easy to read and filled with helpful tips and insights. I was not expecting to learn much about the process. Amber B.
This course was excellent. The material was presented in a clear and concise manner. It was easy to complete the course at my leisure and on my schedule. Frank W.

Course Overview

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

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MODULE 1 • 4 LESSONS

COURSE OVERVIEW

• Learning Objectives + Exercise 1
• Pre-Assignment: Introduction
• Pre-Assignment Assessment: Communication Skills
• Pre-Course Assessment

MODULE 2 • 9 LESSONS

DEFINING COACHING AND MENTORING

• Defining Coaching and Mentoring
• Coaching and Mentoring
• Mentees, Proteges, and Telemachus
• Matching Mentors + Exercise 2
• Defining Coaching
• What Coaching Is Not
• The Coaching Formula
• The Three Factors
• Coaching Skills

MODULE 3 • 4 LESSONS

COACHING ASSESSMENT REVIEW

• Coaching Assessment Review
• Coaching Assessment and Scoring + Exercise 3
• Making Connections + Exercise 4
• Making Connections + Exercise 5

MODULE 4 • 13 LESSONS

INTERPERSONAL COMMUNICATION SKILLS

• Interpersonal Communication Skills
• What are Communication Skills
• Making Connections + Exercise 6
• Getting Better with Communication
• Open Questions
• Closed Questions
• Probing Techniques
• Probing Techniques Part Two
• Active Listening Skills
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener

MODULE 5 • 3 LESSONS

CRITICAL COACHING SKILLS

• Critical Coaching Skills
• The Five Skills
• Making Connections

MODULE 6 • 6 LESSONS

MODULE GROUP TITLE HERE

• Setting Goals with SPIRIT
• Setting Achievable Goals
• Identifying Your Dreams
• Inspiring Ideas
• SPIRIT Goals
• Getting on Track + Exercise 8

MODULE 7 • 5 LESSONS

LEARNING STYLES AND PRINCIPLES

• Learning Styles and Principles
• Learning Styles
• Making Connections + Exercise 9
• Adult Learning Principles, Part One
• Adult Learning Principles, Part Two

MODULE 8 • 2 LESSONS

THE BENEFITS/CONSEQUENCES MATRIX

• The Benefits/Consequences Matrix
• Coaching Tools

MODULE 9 • 2 LESSONS

SKILLS INVOLVED IN COACHING

• Skills Involved in Coaching
• Mix and Match + Exercise 10

MODULE 10 • 3 LESSONS

THE COACHING MODEL

• The Coaching Model
• The Four Steps
• Key Characteristics

MODULE 11 • 3 LESSONS

GIVING EFFECTIVE FEEDBACK

• Giving Effective Feedback
• Important Elements, Part One
• Important Elements, Part Two

MODULE 12 • 3 LESSONS

COACHING PROBLEMS AND SOLUTIONS

• Coaching Problems and Solutions
• Case Studies + Exercise 11
• Making Connections + Exercise 12

MODULE 13 • 5 LESSONS

A PERSONAL ACTION PLAN

• A Personal Action Plan
• Starting Point + Exercise 13a
• Where I Want to Go + Exercise 13b
• How I Will Get There + 13c
• Summary

MODULE 14 • 3 LESSONS

WRAPPING UP

• Recommended Reading List
• Post-Course Assessment
• Digital Workbook Submission

Further Your Learning Journey

Connect your SMART Mind. SMART Body. and SMART Soul. Further your learning with other related resources and courses.

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