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Coaching and Mentoring

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  • My learning experience with smart majority has been most beneficial, in that, the courses were designed, as such, to benefit the student, in the best manner - which includes, great course material and rather fun exercises. Brian M.
  • This was easy to read and filled with helpful tips and insights. I was not expecting to learn much about the process. Amber B.
  • This course was excellent. The material was presented in a clear and concise manner. It was easy to complete the course at my leisure and on my schedule. Frank W.

Course Overview

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

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  • MODULE 1 • 4 LESSONS

    COURSE OVERVIEW


    • Learning Objectives + Exercise 1
    • Pre-Assignment: Introduction
    • Pre-Assignment Assessment: Communication Skills
    • Pre-Course Assessment

  • MODULE 2 • 9 LESSONS

    DEFINING COACHING AND MENTORING


    • Defining Coaching and Mentoring
    • Coaching and Mentoring
    • Mentees, Proteges, and Telemachus
    • Matching Mentors + Exercise 2
    • Defining Coaching
    • What Coaching Is Not
    • The Coaching Formula
    • The Three Factors
    • Coaching Skills

  • MODULE 3 • 4 LESSONS

    COACHING ASSESSMENT REVIEW


    • Coaching Assessment Review
    • Coaching Assessment and Scoring + Exercise 3
    • Making Connections + Exercise 4
    • Making Connections + Exercise 5

  • MODULE 4 • 13 LESSONS

    INTERPERSONAL COMMUNICATION SKILLS


    • Interpersonal Communication Skills
    • What are Communication Skills
    • Making Connections + Exercise 6
    • Getting Better with Communication
    • Open Questions
    • Closed Questions
    • Probing Techniques
    • Probing Techniques Part Two
    • Active Listening Skills
    • Responding to Feelings
    • Reading Cues
    • Demonstration Cues
    • Tips for Becoming a Better Listener

  • MODULE 5 • 3 LESSONS

    CRITICAL COACHING SKILLS


    • Critical Coaching Skills
    • The Five Skills
    • Making Connections

  • MODULE 6 • 6 LESSONS

    MODULE GROUP TITLE HERE


    • Setting Goals with SPIRIT
    • Setting Achievable Goals
    • Identifying Your Dreams
    • Inspiring Ideas
    • SPIRIT Goals
    • Getting on Track + Exercise 8

  • MODULE 7 • 5 LESSONS

    LEARNING STYLES AND PRINCIPLES


    • Learning Styles and Principles
    • Learning Styles
    • Making Connections + Exercise 9
    • Adult Learning Principles, Part One
    • Adult Learning Principles, Part Two

  • MODULE 8 • 2 LESSONS

    THE BENEFITS/CONSEQUENCES MATRIX


    • The Benefits/Consequences Matrix
    • Coaching Tools

  • MODULE 9 • 2 LESSONS

    SKILLS INVOLVED IN COACHING


    • Skills Involved in Coaching
    • Mix and Match + Exercise 10

  • MODULE 10 • 3 LESSONS

    THE COACHING MODEL


    • The Coaching Model
    • The Four Steps
    • Key Characteristics

  • MODULE 11 • 3 LESSONS

    GIVING EFFECTIVE FEEDBACK


    • Giving Effective Feedback
    • Important Elements, Part One
    • Important Elements, Part Two

  • MODULE 12 • 3 LESSONS

    COACHING PROBLEMS AND SOLUTIONS


    • Coaching Problems and Solutions
    • Case Studies + Exercise 11
    • Making Connections + Exercise 12

  • MODULE 13 • 5 LESSONS

    A PERSONAL ACTION PLAN


    • A Personal Action Plan
    • Starting Point + Exercise 13a
    • Where I Want to Go + Exercise 13b
    • How I Will Get There + 13c
    • Summary

  • MODULE 14 • 3 LESSONS

    WRAPPING UP


    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook Submission

Further Your Learning Journey

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