SMART Majority
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Communication Strategies

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  • I really enjoyed this course. The information was provided to me in bite sized pieces which made it easy to understand and to take in. It had all the relevant info that I needed to learn and has follow up exercises and tips for me to take away and keep working on. Candice B.
  • I am very excited to have taken this course and obtain the information to continue to use, share, and expand in my life. Mary K. B.
  • This course has allowed me to utilize more of what I learn in a larger variety of ways. It is highly informative and very useful. I will be using what I have learned every day in my business. Susan R.

Course Overview

In this course, you will be introduced to effective communication strategies and how to apply them in personal and professional situations.

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11 Modules

52 Lessons

Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $725

Course Description

Most of us spend the majority of our day communicating with others, whether it's making a presentation at work, the level of attention you give your friends and family members when they are talking to you, or chatting with your colleagues at lunchtime. Good communication trickles down, and the strategies introduced in this course will benefit any organization and its employees..

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  • MODULE 1 • 5 LESSONS

    WHAT IS COMMUNICATION


    • Introduction to Communication Strategies
    • What is Communication?
    • How Do We Communicate?
    • Knowing Who You Are Communicating With
    • Other Factors in Communication

  • MODULE 2 • 4 LESSONS

    COMMUNICATION BARRIERS


    • Understanding Communication Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place

  • MODULE 3 • 5 LESSONS

    COMMUNICATION SKILLS


    • Para-verbal Communication Skills
    • Speech Structures
    • The Power of Pitch
    • The Truth About Tone
    • The Strength of Speed

  • MODULE 4 • 4 LESSONS

    NON-VERBAL COMMUNICATION


    • Non-Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Interpreting Gestures

  • MODULE 5 • 6 LESSONS

    STAR


    • Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary

  • MODULE 6 • 4 LESSONS

    LISTENING SKILLS


    • Listening Skills
    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others

  • MODULE 7 • 4 LESSONS

    QUESTIONS


    • Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions

  • MODULE 8 • 4 LESSONS

    APPRECIATIVE INQUIRY


    • Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies

  • MODULE 9 • 6 LESSONS

    CONVERSATIONS


    • Mastering the Art of Conversation
    • Level One: Discussing General Topics
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Gesture in Speech
    • Our Top Networking Tips

  • MODULE 10 • 3 LESSONS

    COMMUNICATION AT WORK


    • Introduction to Communication Strategies at Work
    • Negotiations at Work
    • 6 Stages of Negotiation

  • MODULE 11 • 5 LESSONS

    CONCLUSION


    • Advanced Communication Skills
    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using “I” Messages
    • Further Reading

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