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Developing a High Reliability Organization

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Course Overview

Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

This course will explore how these organizations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organizations in order to create high reliability and continued success.

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  • MODULE 1 • 8 LESSONS

    Course Overview


    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Preoccupation with Failure
    • Resistance to Simplification
    • Sensitivity to Operations
    • Commitment to Resilience
    • Deference to Expertise
    • Pre-Course Assessment

  • MODULE 2 • 5 LESSONS

    What is a High Reliability Organization


    • What is a High Reliability Organization
    • High Reliability Organisations
    • Links in the Chain, Part One
    • Links in the Chain, Part Two
    • HRO Principles

  • MODULE 3 • 6 LESSONS

    Key Concepts


    • Key Concepts
    • Expectations, Normalisation, and Mindfulness
    • Normalization
    • Mindfulness
    • Making Connections
    • Case Study + Exercise 2

  • MODULE 4 • 11 LESSONS

    The Anticipation Principles


    • The Anticipation Principles
    • Preoccupation with Failure
    • Case Study
    • Making Connections + Exercise 3
    • Resistance to Simplification
    • Case Study
    • Making Connections + Exercise 4
    • Sensitivity to Operations
    • Case Study
    • Making Connections, Part One + Exercise 5
    • Making Connections, Part Two + Exercise 6

  • MODULE 5 • 9 LESSONS

    The Containment Principles


    • The Containment Principles
    • Commitment to Resilience, Part One
    • Commitment to Resilience, Part Two
    • Case Study
    • Making Connections + Exercise 7
    • Deference to Expertise
    • Case Study
    • Making Connections, Part One + Exercise 8
    • Making Connections, Part Two + Exercise 9

  • MODULE 6 • 5 LESSONS

    Auditing for High Reliability


    • Auditing for High Reliability
    • Auditing Techniques
    • Churchill’s Four Questions
    • Making Connections + Exercise 10
    • Sample Audit Questions + Exercise 11

  • MODULE 7 • 5 LESSONS

    Test Driving


    • Test Driving
    • Case Study, Part One
    • Case Study, Part Two
    • Case Study, Part Three
    • Task + Exercise 12

  • MODULE 8 • 5 LESSONS

    A Personal Action Plan


    • A Personal Action Plan
    • Starting Point + Exercise 13a
    • Where I Want to Go + 13b
    • How I Will Get There + 13c
    • Summary

  • MODULE 9 • 3 LESSONS

    WRAPPING UP


    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook Submission

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