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Active Listening

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Course Overview

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

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  • MODULE 1 • 3 LESSONS

    - COURSE OVERVIEW


    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Pre-Course Assessment

  • MODULE 2 • 7 LESSONS

    DEFINING ACTIVE LISTENING


    • Defining Active Listening
    • What is Active Listening
    • Reading Cues
    • Demonstrating Listening
    • Identifying Good Listeners + Exercise 2
    • Tips for Becoming a Better Listener + Exercise 3
    • Pre-Assignment Review + Exercise 4

  • MODULE 3 • 3 LESSONS

    BODY LANGUAGE BASICS


    • Body Language Basics
    • Silent Messages
    • Making Connections + Exercise 5

  • MODULE 4 • 11 LESSONS

    ATTITUDE IS EVERYTHING


    • Attitude is Everything
    • Understanding Sympathy and Empathy
    • Demonstrating Empathy
    • Creating the Right Mindset
    • Reframing the Situation
    • Bullet point here
    • Establishing Positive Intent
    • Maintaining Focus
    • Considering Your Purposee
    • Making Connections
    • Constructing Your Response + Exercise 6

  • MODULE 5 • 13 LESSONS

    ENCOURAGING CONVERSATION


    • Encouraging Conversation
    • What Is Said and What Is Heard
    • The Ladder of Inference, Part One
    • The Ladder of Inference, Part Two
    • The Ladder of Inference, Part Three
    • The Ladder of Inference, Part Four
    • Reflection: Using Your Own Experiences as a Resource
    • Asking Questions, Part One
    • Asking Questions, Part Two
    • Probing Techniques, Part One
    • Probing Techniques, Part Two
    • Paraphrasing Techniques
    • Echoing Techniques

  • MODULE 6• 8 LESSONS

    BUILDING RELATIONSHIPS


    • Building Relationships
    • Building Common Ground
    • Finding Common Ground
    • Using Humour
    • NLP Tips and Tricks
    • Associated or Dissociated
    • Towards or Away From
    • Match/Mismatch

  • MODULE 7 • 3 LESSONS

    GETTING OVER LISTENING ROADBLOCKS


    • Getting Over Listening Roadblocks
    • Problems and Solutions
    • Making Connections + Exercise 7

  • MODULE 8 • 5 LESSONS

    A PERSONAL ACTION PLAN


    • A Personal Action Plan
    • Starting Point + Exercise 8a
    •Where I Want to Go + Exercise 8b
    • How I Will Get There + Exercise 8c
    • Summary

  • MODULE 9 • 3 LESSONS

    WRAPPING IT UP


    • Recommended Reading List
    • Post-Course Assessment
    • Course Completion

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