SMART Majority
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Building Better Teams

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Course Overview

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

Learn how to understand the value of working as a team and how to develop team norms, ground rules, and team contracts. Build team trust and learn to recognize the critical role communication skills will play in building and maintaining a team atmosphere.

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  • MODULE 1 • 3 LESSONS

    Course Overview


    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Identifying Your Characteristics and Preferences
    • Example
    • Questionnaire
    • Pre-Course Assessment

  • MODULE 2 • 5 LESSONS

    Defining Teams


    • Defining Teams
    • What is a Team?
    • What Does That Mean?
    • Types of Teams
    • Making Connections + Exercise 2

  • MODULE 3 • 5 LESSONS

    Establishing Team Norms


    • Establishing Team Norms
    • Characteristics of Teams + Exercise 3
    • Ground Rules + Exercise 4
    • Team Contracts
    • Sample Team Contract

  • MODULE 4 • 4 LESSONS

    Working as a Team


    • Working as a Team
    • Putting it Into Perspective
    • No Need for Black and White Thinking
    • Degrees of Support

  • MODULE 5 • 10 LESSONS

    Your Team Player Type


    • Your Team Player Type
    • What’s Your Team Player Type?
    • Your Score
    • What Does it Mean To Have a Number?
    • Mostly A’s – Inquiring Rationals
    • Mostly B’s – Authentic Idealists
    • Mostly C’s – Organized Guardians
    • Mostly D’s – Resourceful Artisans
    • What’s Important?
    • My Team Style + Exercise 5

  • MODULE 6 • 4 LESSONS

    Building Team Trust


    • Building Team Trust
    • Why is Trust Important?
    • What Happens When Teams Trust Each Other
    • Building Trust + Exercise 6

  • MODULE 7 • 9 LESSONS

    The Stages of Team Development


    • The Stages of Team Development
    • Introduction
    • Stage One: Forming
    • Stage Two: Storming
    • Stage Three: Norming
    • Stage Four: Performing
    • Stage Five: Adjourning
    • Forming an Effective Team
    • Making Connections + Exercise 7

  • MODULE 8 • 6 LESSONS

    Virtual Teams


    • Virtual Teams
    • Virtual Teams Part Two + Exercise 8
    • Strategies for Virtual Team Success
    • Scheduling and Conducting Team Meetings
    • Team Building in a Virtual Environment
    • Informal Bonding Interaction + Exercise 9

  • MODULE 9 • 4 LESSONS

    Communication


    • Communication
    • Defining Communication + Exercise 10
    • Listening Skills
    • Tips for Becoming a Better Listener

  • MODULE 10 • 2 LESSONS

    Becoming a Good Team Player


    • Becoming a Good Team Player
    • Attitude is Everything + Exercise 11

  • MODULE 11 • 5 LESSONS

    Personal Action Plan


    • Personal Action Plan
    • Starting Point + Exercise 12a
    • Where I Want to Go + Exercise 12b
    • How I Will Get There + Exercise 12c
    • Course Summary

  • MODULE 12 • 3 LESSONS

    WRAPPING UP


    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook Submission

Further Your Learning Journey

Connect your SMART Mind. SMART Body. and SMART Soul. Further your learning with other related resources and courses.

  • Communication Strategies

    Communication Strategies

  • Being A Team Player

    Being A Team Player