SMART Majority
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Giving Effective Feedback

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Course Overview

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help students learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

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  • MODULE 1 • 3 LESSONS

    COURSE OVERVIEW


    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Pre-Course Assessment

  • MODULE 2 • 10 LESSONS

    DEFINITIONS


    • Definitions
    • Food for Thought
    • When Feedback is Needed
    • Scenario One + Exercise 2
    • Scenario One + Exercise 3
    • Scenario Three + Exercise 4
    • Scenario Four + Exercise 5
    • Scenario Five + Exercise 6
    • Scenario Six + Exercise 7
    • Scenario Seven + Exercise 8

  • MODULE 3• 3 LESSONS

    SPEAKING CLEARLY


    • Speaking Clearly
    • Being Descriptive + Exercise 9
    • Being Descriptive Part Two

  • MODULE 4 • 18 LESSONS

    COMMUNICATION STRATEGIES


    • Communication Strategies
    • Introduction
    • Questioning Skills
    • Questioning Skills + Exercise 10
    • Good Questions: Open-Ended Questions
    • Good Questions: Hypothetical Open Questions
    • Good Questions: Appropriate Closed Questions
    • Good Questions: Third-Person Questions
    • Poor Questions: Loaded Questions
    • Probing
    • Probing Techniques
    • Non-Verbal Messages
    • Sending the Right Message
    • Managing Your Messages + Exercise 11
    • Voice
    • Qualities of a Good Voice
    • Interpretation Exercise + Exercise 12

  • MODULE 5 • 10 LESSONS

    CHARACTERISTICS OF EFFECTIVE FEEDBACK


    • Characteristics of Effective Feedback
    • Introduction
    • Introduction Part Two + Part Two
    • Informal Feedback Framework
    • State Your Case 1 + Exercise 13
    • State Your Case 2 + Exercise 14
    • State Your Case 3 + Exercise 15
    • State Your Case 4 + Exercise 16
    • State Your Case 5 + Exercise 17
    • Pre-Assignment Review + Exercise 18

  • MODULE 6 • 2 LESSONS

    MODULE GROUP TITLE HERE


    • Receiving Feedback Graciously
    • Receiving Feedback Graciously Part Two

  • MODULE 7 • 4 LESSONS

    TESTING THE WATERS


    • Testing the Waters
    • Scenario One + Exercise 19
    • Scenario Two + Exercise 20
    • Scenario Three + Exercise 21

  • MODULE 8 • 5 LESSONS

    A PERSONAL ACTION PLAN


    • A Personal Action Plan
    • Starting Point + Exercise 22a
    • Where I Want to Go + Exercise 22b
    • How I Will Get There + Exercise 22c
    • Summary

  • MODULE 9 • 3 LESSONS

    WRAPPING IT UP


    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook Submission

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