SMART Majority
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Managing Across Cultures

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Course Overview

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team.

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Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

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  • MODULE 1 • 3 LESSONS

    COURSE OVERVIEW


    • Learning Objectives + Exercise 1
    • Pre-Assignment
    • Pre-Course Assessment

  • MODULE 2 • 10 LESSONS

    WHAT IS CULTURE


    • Defining Culture, Part One
    • Defining Culture, Part Two + Exercise 2
    • Culture in the Workplace
    • In and Out Groups
    • About Stereotypes
    • Some Common Phrases and the Stereotype Behind Them
    • Making Connections, Part One + Exercise 3
    • Making Connections, Part Two + Exercise 4
    • Globally Useful Attitudes
    • Useful Organisational Attitudes

  • MODULE 3 • 10 LESSONS

    COMMUNICATING EFFECTIVELY


    • Communicating Effectively
    • High and Low Context Culture
    • The Contextual Spectrum + Exercise 5
    • Communication Differences Across Cultures
    • Communication Skills
    • Body Language Basics, Part One
    • Body Language Basics, Part Two
    • Handling Miscommunication
    • Case Study
    • Questions + Exercise 6

  • MODULE 4 • 3 LESSONS

    TEAM BUILDING ACROSS CULTURES


    • Team Building Across Cultures
    • The Five Stages of Team Development
    • Bullet point here
    • Tips on Working with Virtual Teams

  • MODULE 5 • 10 LESSONS

    MANAGING ACROSS CULTURES


    • Managing Across Cultures
    • The Cornerstones of Diversity
    • Knowledge
    • Understanding
    • Acceptance
    • Behaviour
    • How Far Do You Accommodate + Exercise 7
    • Dealing with Culture-Based Conflicts between Employees
    • Questions + Exercise 8
    • Giving Culturally Sensitive Feedback

  • MODULE 6 • 3 LESSONS

    BUILDING A MULTICULTURAL ORGANIZATION


    • Building a Multicultural Organization
    • Making Connections + Exercise 9
    • Creating Inclusive Programs for New Employees

  • MODULE 7 • 3 LESSONS

    WORKING WITH THE GLOBAL TALENT POOL


    • Working with the Global Talent Pool
    • Understanding the Global Talent Pool
    • Dipping Into the Global Talent Pool + Exercise 10

  • MODULE 8 • 5 LESSONS

    A PERSONAL ACTION PLAN


    • A Personal Action Plan
    • Starting Point + Exercise 11a
    • Where I Want to Go + Exercise 11b
    • How I Will Get There + Exercise 11c
    • Summary

  • MODULE 9 • 3 LESSONS

    WRAPPING IT UP


    • Recommended Reading List
    • Post-Course Assessment
    • Digital Workbook Submission

Further Your Learning Journey

Connect your SMART Mind. SMART Body. and SMART Soul. Further your learning with other related resources and courses.

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