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Problem Solving and Decision Making

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  • Great course for those looking to expand their knowledge and advance professionally. Mark T.
  • I took this course to improve my CV and show my employer that I am keen to continue my education and be an asset to my team. I have now signed up for the next course. Thank you! Alison G.
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Course Overview

We make decisions and solve problems continually. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions.

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13 Modules

98 Lessons

Knowledge Checks

Digital Workbook

Certificate

Tutor Support

Course Value $350

Course Description

You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this course is all about.

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  • MODULE 1 • 5 LESSONS

    Solving and Decision Making


    • Learning Objectives
    • Pre-Assignment: Introduction
    • Pre-Assignment: Case Study
    • Pre-Assignment: Making Connections
    • Pre-Course Assessment

  • MODULE 2 • 8 LESSONS

    Definitions


    • Pre-Assignment: Defining Problem Solving
    • Classifying Problems
    • Problem Identification
    • Eight Essentials to Defining a Problem
    • Eight Essentials to Defining a Problem
    • Eight Essentials to Defining a Problem
    • Eight Essentials to Defining a Problem
    • Problem Solving in Action

  • MODULE 3 • 8 LESSONS

    Making Decisions


    • What it Means
    • Three Types of Decisions
    • Advice from an Expert
    • Facts vs. Information
    • Eight Ingredients for Good Decision Making
    • Decision-Making Traps, Part One
    • Decision-Making Traps, Part Two
    • Decision-Making Traps, Part Three

  • MODULE 4 • 3 LESSONS

    Getting Real


    • Introduction
    • Case Study
    • Questions

  • MODULE 5 • 18 LESSONS

    The Problem Solving Model


    • Model Overview
    • Another Perspective
    • Keeping an Open Mind
    • Solving Problems the "Right" Way
    • Real Problems
    • Making Connections
    • Phase One
    • Definition
    • Analysis, Part One
    • Analysis, Part Two
    • Phase Two
    • Brainstorming
    • Checkerboard
    • Research and Report
    • Evaluation
    • Decision Making
    • Phase Three
    • Solution Planning Worksheet

  • MODULE 6 • 5 LESSONS

    Case Study


    • Case Study I
    • Case Study II
    • Making Connections
    • Making Connections
    • Making Connections

  • MODULE 7 • 19 LESSONS

    The Problem Solving Toolkit


    • The Basic Tools
    • Criteria
    • Legitimizing Problems and Positions
    • The Communication Funnel
    • The Fishbone, Part One
    • The Fishbone, Part Two
    • Degrees of Support
    • About Brainstorming
    • Before Brainstorming
    • During Brainstorming
    • After Brainstorming
    • Limitations of Brainstorming
    • Brainwriting
    • Step One: Create a List
    • Step Two: Create the Diagram
    • Step Three: Link and Categorize
    • Step Four: Finalize and Review
    • Brainstorming and Brainwriting
    • More Methods

  • MODULE 8 • 3 LESSONS

    Aspirinia


    • Introduction, Part One
    • Introduction, Part Two
    • Individual Action Steps

  • MODULE 9 • 4 LESSONS

    Swotting Up


    • SWOT Analysis
    • SWOT Matrix
    • SWOT Checklist
    • Individual Analysis

  • MODULE 10 • 8 LESSONS

    Session 10: Making Good Group Decisions


    • Working Toward the Decision
    • Model Review
    • Decision Frames
    • Stepladder Technique
    • The Delphi Technique
    • Nominal Group Technique
    • Avoiding Fatal Mistakes
    • Fighting the Status Quo

  • MODULE 11 • 6 LESSONS

    Analyzing and Selecting Solutions


    • Selecting Criteria
    • Deciding on Wants/Needs
    • The Cost-Benefit Analysis
    • Creating a Cost-Benefit Analysis
    • Making Connections
    • Creating a Cost-Benefit Analysis

  • MODULE 12 • 4 LESSONS

    Planning and Organizing


    • Introduction
    • Follow-Up Analysis
    • Evaluate
    • Adapt, Close, and Celebrate

  • MODULE 13 • 7 LESSONS

    Personal Action Plan


    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    • Course Summary
    • Recommended Reading List
    • Post-Course Assessment
    • Course Completion

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