Customer Service Diploma

Customer Service Diploma

This course is composed of 12 modules available for you to access and review at your own pace. Purchase this course for just £399.

Customer Service Diploma

  • ID: CSD

As customers have more avenues to voice their 'Likes' and dislikes of a brand or company, it has become very difficult for businesses to change their mindset and the mindset of their employees to meet the growing demands on customer service.

This course is not just about teaching you the same old customer service techniques. Designed to fit the 'I Want It Now' world, the course has been created to teach you how to successfully deliver customer service by using today's tools.

Learn how to interact with customers successfully on Social Media. Learn how to deal with feedback and how to turn challenging customer situations around for a positive result.

The course is fully supported by a tutor and a support team ready to answer any questions you might have.

Please see below more information on some of the modules included in this course.

  • 12 Modules
  • Learn Online
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Customer Service Diploma
Module one

Customer Service THEN and NOW

This module will focus on highlighting the major differences that have occurred in customer behaviour and customer interaction during the last couple of years.

  • Recommended study time: 3-4 hours
Customer Service Diploma
Module Three

The difference between service and experience

Providing a good service does not always create a great experience. Learn the difference between the two and also tips and advice from the best in the industry on how to always create an experience for your customers when they interact with the business or brand you represent. What can be a positive result? A customer for life!

  • Recommended study time: 3-4 hours
Customer Service Diploma
module eight

Social Media and customer interaction

This module will focus on the changes Social Media has imposed on how we deal with customers. Learn how to talk the language of your customers and also how to create systems that allow you to deliver assistance to your customers in a fast, efficient and memorable way.

  • Recommended study time: 3-4 hours


Q: Can anyone register for the course?

A: Yes. Anyone over the age of 16 can purchase and complete the course. If you wish to purchase this for someone under the age of 16 please ensure they have parental consent and for questions please contact the main office:

Q: Do I require previous knowledge to be able to complete this course?

A: Whether you are looking at adding more skills to your resume or are looking at standing out between your peers, this course can be the stepping stone between you and your next promotion

Q: What does the future hold, once you've completed the course?

A: More income, more recognition at work or in your business, better prospects for a career. It can all be achieved if you commit yourself to your success!

Q: How will I be assessed?

A: During this 12 module course, students are assessed through a series of assignments which check their understanding of each module.
In order to receive a certificate of achievement, students are required to achieve a passing grade of 75% or higher for each assignment.
The assessments can be retaken as many times as necessary in order for you to achieve your 75% passing mark.
SMART Majority is a registered online education provider with the board of UK Register of Learning Providers in the UK and Ireland (Reg. No. 10044598) and our certificates reflect that.

Q: What are the hours of study?

A: We recommend that you spend 3-4 hours of studying per module.

Q: Do I get access to a tutor?

A: Yes. Once you have purchased a course and have created your Learning Hub account, you have the opportunity to contact your tutor via your dashboard. Your tutors are available Monday to Friday. Assignments get reviewed once a week and your tutors respond within 24-48 hours.

Q: Is the course compatible with Mac, iPad, and other tablets?

A: Yes, our courses are Mac compatible and many of our learners use Ipads and other tablet devices.

Q: How long can I access my course for?

A: You can access your course for 3 months from time you first created your Learning Hub Account. Should you require additional time, you can contact us on to extend. A charge will apply.

Q: What is the course code?

A: The course code is CSD. Please use this code in all communications about the course.

Q: What is the course price?

A: The full price for this course is £399. For full terms and conditions: Click here

Q: Any additional fees?

A: No additional fees apply.

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