Accredited Customer Service Diploma

Accredited Customer Service Diploma

This course is composed of 15 modules available for you to access and review at your own pace. Purchase this course for just £399.

Accredited Customer Service Diploma

  • ID: CSD

Are you looking to change careers? Update your customer service skills for 2017? Or maybe your CV just needs a facelift – whatever the reason, you are in the right place for industry accredited, customer service training.

In this accredited online course, you will learn about customer service, with a focus on customer excellence. This course is accredited by ICM (The Institute of Commercial Management) and is completely up to date with the latest industry knowledge.

You will enjoy in-depth, well-organised material spanning topics like the customer service journey, managing customer expectations, and dealing with difficult customers. The course material also includes 8 exercises and 1 workbook based on what you will be learning, along with downloadable summary notes.

 Who is this course for:

  • Customer-facing employees
  • Customer service professionals (B2B and B2C)
  • Anyone looking to start a career in customer service
  • Anyone wishing to learn more about the customer journey within their own organisation
  • Anyone wishing to eliminate customer complaints

 

  • 15 Modules
  • Learn Online
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Module Overview

1 Introduction 6 Case Study
2 Good and Bad customer service 7 Customer Service Journey II
3 Measuring Customer Service 8 Managing Customer Expectations
4 My Customer Service Brand 9 Customer Complaints
5 The Customer Service Journey 10 Complaints Process
11 Difficult Customers    
12 Gremlin in the Works - Customer Service Activity    
13 Excellent Actions    
14 Summary notes    
15 Certification Rules    


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