Customer Service

Customer Service

This course is composed of 100 modules available for you to access and review at your own pace. Purchase this course for just $249.

Customer Service

  • ID: CSD

Are you looking to change careers? Update your customer service skills for 2017? Or maybe your CV just needs a facelift – whatever the reason, you are in the right place for an in-depth, customer service training.

In this online course, you will learn about customer service, with a focus on customer excellence. You will enjoy in-depth, well-organised material spanning topics like the customer service journey, managing customer expectations, and dealing with difficult customers.

 Who is this course for:

  • Customer-facing employees
  • Customer service professionals (B2B and B2C)
  • Anyone looking to start a career in customer service
  • Anyone wishing to learn more about the customer journey within their own organisation
  • Anyone wishing to eliminate customer complaints

 

  • 100 Modules
  • Learn Online
  •           Other Currencies 
  • USD
  • EUR
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FAQ

 

What's Included?

This course package includes online access to our Customer Service online course, a final assignment, access to tutor support, an assessment of the final assignment, a certificate upon successful completion, and 3 months of course access time from when you first enroll in the course.

Assessment

To successfully complete this course and earn a certificate, you must submit all parts of the final assignment for assessment. This assignment will be assessed on a Pass/Fail basis. The first assessment of the assignment is included in this course package, and re-submissions will incur a fee. Should you only wish to complete the course for personal experience, and do not require certification, you are not required to submit the assignment.

Tutor Support

This course package includes tutor support, which is available Monday to Friday. You can contact the tutor support team directly from your student dashboard. Tutors respond within 24-48 hours.

Eligibility

Anyone over the age of 16 can purchase and complete this course package. If you are under the age of 16 or wish to purchase this for someone under the age of 16, parental consent is required. Please contact customersupport@smartmajority.com for more information.



Buy Now $249

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